For immediate assistance, WhatsApp is our primary channel. Click here to message us directly. For more detailed inquiries or to send document briefs, please email us at hello@indonesiacustomsclearance.com.
Our typical response time is within 24 hours during business days. We operate Monday to Friday, 9:00 AM to 5:00 PM WITA (Central Indonesia Time). We handle inquiries in English and Bahasa Indonesia.
We specialise in customs clearance services in Jakarta, catering to businesses and individuals importing goods into Indonesia. Our services are designed for clients who require professional assistance in navigating the complexities of the Indonesian customs system.
When making an enquiry, please include the following information to ensure a fast response:
- Type of goods and HS codes
- Estimated CIF value
- Import documentation (e.g., proforma invoice, commercial invoice)
- Your API (Import Identification Number) and import license details
While we offer comprehensive customs clearance services, please note that we do not provide importer-of-record services or undername imports. For more details on our services, visit our homepage or learn more about us.
For detailed information on our Jakarta operations, please see our Jakarta Customs Clearance section.